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FAQ

Questions, answered.

The most common things people ask us, in one place.

Humavio is an online marketplace of coaching tools for coaches, therapists and trainers. Each tool combines a visual web app, coach guides, ready-made pathways and printable client supports, so you can prepare, run and follow up your sessions in one place. The first tool is the Visual Coaching Atlas.

Each Humavio tool brings together four things: a visual web app to run the session, coach guides that explain the method, ready-made pathways you can follow step by step, and printable client supports. Everything is available both online and in print, with no extra software to install.

Humavio is built for coaches, therapists, trainers and facilitators who guide one-to-one sessions, workshops or groups. You do not need any technical skills: the tools run in your browser and are designed to be used live, in front of a client or a room.

No. You can run a full session from the web app on any device, and print only the supports you want to hand to a client. Online and printable versions are included with every tool, so printing always stays optional.

You can use Humavio on any modern device with a web browser: computer, tablet or phone. There is nothing to install and no app to download. Your tools and your client notes are available as soon as you log in.

Yes. Humavio tools and pathways work the same in individual sessions, workshops and group settings. The visual supports adapt to one client or a full room, and your single purchase covers every format, with no extra license per session type.

Humavio is available in two languages, English and French, so you can work in the language your clients speak. You switch language inside the tool at any time, and the printable supports follow the same language.

Each Humavio tool is a one-time purchase with no subscription and no hidden fees. The exact price is shown on each tool's page and depends on the tool. Prices display in your local currency, and what you pay once gives you lifetime access.

Humavio is a one-time purchase, not a subscription. You unlock a tool once, keep lifetime access, and receive new content as that tool grows over time, with nothing to renew and nothing to cancel.

Right after checkout you receive an email with your access details, and a client account is created automatically. Your tools appear in your client space, ready to use online or to print. To buy again faster, just log in before your next purchase.

We accept major cards, plus express options such as Apple Pay and Google Pay where your device supports them. Every payment is processed securely and encrypted through Stripe, and we never store your card details.

Yes. A receipt is sent automatically by email after checkout, and a full invoice is available from your client space at any time. You can download it whenever you need it for your accounting.

Yes. Humavio comes with a 7-day satisfaction guarantee. If a tool is not right for your practice, write to us at info@humavio.com within 7 days of your purchase and we will refund you in full.

Any client notes you take are stored only on your own device, in your browser, and are never uploaded to our servers. You stay in control of your clients' data at all times, and you can export it as a file or delete it whenever you want.

No. Humavio provides support tools for reflection and conversation in coaching, therapy and training. The tools are not a medical or diagnostic device and do not replace medical, psychological or psychiatric care.

7-day satisfaction guarantee. If a tool is not right for your practice, write to us at info@humavio.com within 7 days for a full refund.